Privacy Policy for iFast Express Delivery Services LLC

Personal Identification Information

Name: Your full name (or company name if applicable)

Address: Delivery address and billing address

Phone Number: Contact number for communication regarding your order

Payment Information: Bank details or cash payment information (if applicable)

Order Information

Delivery Details: Information related to the items being shipped, including the destination and size/weight of goods

Receiver Information: Name, contact details, and address of the person receiving the delivery

Usage Data

Website and App Usage: Data related to your interactions with our website or mobile application, including browsing activity, IP address, device information, and pages visited

Cookies: We use cookies to enhance your user experience. For more information on cookies, see Section 6 below.

To Provide Our Services

To process and manage your delivery requests and fulfill orders.

To communicate with you regarding your order status, delivery updates, and any issues that may arise.

To Improve Our Services

To analyze usage trends, improve the functionality of our website and mobile app, and enhance customer experience.

To monitor performance metrics and troubleshoot issues with our platform.

For Marketing Communications

If you have provided your consent, we may use your contact information to send you promotional offers, discounts, or news about our services. You can opt-out of these communications at any time by replying to marketing messages or through your account settings.

To Comply with Legal Obligations

To comply with applicable laws, such as processing payments, maintaining transaction records, and responding to law enforcement requests when required.

To address customer complaints or disputes that may arise during the course of providing our services.

To Comply with Legal Obligations

Shipping Partners: We may share your delivery details with third-party carriers (e.g., Aramex) to fulfill international deliveries or excess capacity needs.

Payment Processors: If you make a payment, your payment details may be processed by secure payment providers (e.g., banks or third-party processors) for the purpose of completing the transaction.

Legal Compliance

If required by law, we may share your personal data with law enforcement or regulatory authorities in order to comply with a legal obligation or in response to a lawful request.

Business Transfers

If Ifast undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you before transferring your data to another entity.

Encryption: We use encryption for payment transactions to secure your financial information.

Secure Servers: Your personal data is stored on secure servers protected by firewalls and other security protocols.

Access Control: Only authorized personnel have access to personal data, and all employees are trained on privacy and data protection practices.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the functioning of our website or app (e.g., keeping you logged in).

Performance Cookies: These cookies track website usage patterns to help us improve the website’s functionality.

Marketing Cookies: These cookies help us serve personalized ads and measure the effectiveness of our marketing campaigns.

Access: You can request a copy of the personal data we hold about you.

Correction: You can request that we update or correct any inaccurate or incomplete data.

Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.

Objection to Processing: You can object to the processing of your data for certain purposes, such as direct marketing.

Data Portability: You may request to receive your personal data in a structured, machine-readable format.